6. Payment Policy
Last updated: 29 August 2026
At Ella & Henry Melbourne, we aim to make checkout simple, clear and secure. This Payment Policy explains the payment methods, currency and payment process for purchases made through ellahenrymelbourne.com.
Accepted payment methods
We accept the secure payment methods displayed at checkout. Depending on availability, these may include:
1. Visa
2. Mastercard
3. American Express
4. Apple Pay
5. Google Pay
6. Shop Pay
Other secure payment methods displayed at checkout
Available payment methods may vary depending on your device, location and the options offered through our checkout.
Secure checkout
Payments are processed through secure third party payment providers and our Shopify checkout. Ella & Henry Melbourne does not store your full credit card number or complete card details.
Payment providers may process your payment information in accordance with their own terms and privacy policies.
Payment authorisation
By placing an order, you confirm that you are authorised to use the selected payment method and that the billing information you provide is accurate.
Your payment may be subject to authorisation or verification by your bank, card issuer or payment provider. If a payment is declined or cannot be authorised, your order may not be processed.
Currency
Unless clearly stated otherwise on our website or at checkout, prices for customers shopping on our Australian store are displayed in Australian dollars (AUD).
If your bank, card issuer or payment provider processes the transaction in another currency, it may apply its own exchange rate, conversion fee or international transaction fee. These charges are determined by your payment provider and are outside our control.
Order charges
You will be charged the amount shown at checkout when you complete your purchase, subject to payment authorisation. Please review your order total, shipping details and payment information carefully before submitting your order.
Payment issues
If you experience a payment issue, first check that your card or payment details are correct and that your payment method has sufficient funds or available credit. You may also need to contact your bank or payment provider if a transaction is declined or blocked.
If you still need help, contact our customer care team at info@ellahenrymelbourne.com. For your security, please do not send us full credit card numbers or sensitive payment credentials by email.
Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the purchase. Processing times after a refund is issued can vary depending on your bank or payment provider. Please refer to our Returns and Refund Policy for further information about returns and refunds.
Pricing errors
We take reasonable care to ensure prices and payment information on our website are accurate. If an obvious pricing or checkout error affects an order, we may contact you to resolve the issue. Any rights you have under the Australian Consumer Law remain unaffected.
Contact us
For questions about payments or checkout, please contact us:
Ella & Henry Melbourne
Email: info@ellahenrymelbourne.com
Website: ellahenrymelbourne.com