4. Terms of Service
Last updated: 29 August 2026
Welcome to Ella & Henry Melbourne. These Terms of Service apply to your use of ellahenrymelbourne.com and to purchases made through our website. By accessing our website or placing an order, you agree to these Terms of Service, together with any policies referred to in them.
Online store terms
By using this website, you confirm that you are legally able to enter into a purchase or that you have the permission of a parent or guardian where required by applicable law.
You must not use our website, products or services for any unlawful or unauthorised purpose, or in a way that interferes with the operation or security of the website.
Product information
We take reasonable care to present product descriptions, colours, sizes, images and other details as accurately as possible. However, colours and appearance may vary slightly depending on your screen, device settings, lighting and photography.
Measurements and sizing information are provided as a guide. Please review the product information and size guide before ordering. We may update product information when necessary. Nothing in this section limits any rights you may have under the Australian Consumer Law.
Pricing
Prices are displayed on our website in the currency shown at checkout and may change from time to time. For orders placed through our Australian store, prices are intended for Australian customers unless stated otherwise.
We may correct genuine pricing, product information or listing errors. If an obvious error affects an order, we may contact you before fulfilment to explain the issue and, where appropriate, offer a correction or cancel the affected order and provide a refund to the original payment method. This does not limit rights that cannot lawfully be excluded.
Orders
When you place an order, you agree to provide current, complete and accurate information, including your name, contact details, billing information and shipping address.
After placing an order, you should receive an order confirmation by email. The confirmation acknowledges that we have received your order. An order may still require payment verification, product availability checks, address verification or fraud screening before fulfilment.
Refusal or cancellation of orders
We may refuse, cancel or limit an order where reasonably necessary, including in situations involving:
1. Incorrect or incomplete customer information
2. Payment authorisation or payment processing issues
3. Reasonable concerns about fraud or unauthorised activity
4. Product availability issues
5. Obvious pricing or listing errors
6. Unusual order activity that reasonably requires verification
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order to the original payment method, subject to applicable law.
Shipping
Shipping and processing times are estimates unless we expressly state otherwise. Please read our Shipping Policy for information about processing times, estimated delivery times, tracking and direct supplier fulfilment.
Some products may be shipped directly by suppliers or fulfilment partners, including suppliers located outside Australia. As a result, some parcels may originate overseas and may be handled by international and local delivery partners.
Returns, refunds and consumer guarantees
Returns and refunds are handled in accordance with our Returns and Refund Policy and applicable law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies. Nothing in these Terms of Service is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Payments
We accept the secure payment methods displayed at checkout. These may include Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and other available payment services.
By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information you provide is accurate. Payment processing may be carried out by third party payment providers under their own terms and privacy practices.
Account information
If you create an account, you are responsible for keeping your login details confidential and for providing accurate and up to date account information. Please contact us if you believe your account has been accessed without permission.
Website content and intellectual property
The website and its content, including our branding, text, graphics, logos, layout and original materials, are owned by Ella & Henry Melbourne or used with permission from the relevant rights holder.
You may use the website for personal shopping and other lawful personal purposes. You must not reproduce, distribute, commercially exploit or misuse protected website content without permission, except where permitted by law.
Prohibited use
You must not use our website:
1. For unlawful or fraudulent purposes
2. To violate applicable laws or regulations
3. To infringe intellectual property or other legal rights
4. To introduce viruses, malware or other harmful code
5. To collect or misuse personal information about others
6. To interfere with website security, availability or performance
7. To submit deliberately false, deceptive or misleading information
Third party tools and links
Our website may use or link to third party services, tools or websites. Those third parties may have their own terms, policies and privacy practices. We are not responsible for third party content or services that we do not control, except to the extent responsibility cannot lawfully be excluded.
Liability
To the extent permitted by law, we are not responsible for losses that are indirect or not reasonably foreseeable as a result of your use of the website or a breach of these Terms.
However, nothing in these Terms excludes, restricts or modifies liability, consumer guarantees, rights or remedies that cannot be excluded, restricted or modified under the Australian Consumer Law or other applicable law.
Your responsibility for misuse
You are responsible for losses or claims that arise from your unlawful misuse of our website or your infringement of another person's rights, to the extent permitted by applicable law. This section does not require you to compensate us for matters caused by our own unlawful conduct, negligence or breach of obligations that cannot lawfully be excluded.
Privacy
Our collection and handling of personal information is described in our Privacy Policy. Please review that policy for information about the types of information we collect, how we use it and how you can contact us about privacy matters.
Changes to these terms
We may update these Terms of Service from time to time, for example to reflect changes to our website, business practices or legal obligations. The current version will be posted on this page with an updated revision date.
Changes will apply from the date the updated terms are published and will not remove rights that have already arisen under applicable law.
Governing law
These Terms are governed by the laws applicable in Australia and, where relevant, the laws of the Australian state or territory that applies to the transaction. Nothing in this section limits any mandatory rights you have under applicable consumer law.
Contact us
If you have questions about these Terms of Service, please contact us:
Ella & Henry Melbourne
Email: info@ellahenrymelbourne.com
Website: ellahenrymelbourne.com